Privacy Policy

Last updated: March 12, 2026

1. Introduction

South Drake Holdings LLC ("we," "our," or "us") operates VetPro Health 360 (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at vetprocompletehealth.com.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Pet Information: Pet names, breeds, ages, weight, health records, vaccination history, and other pet-related data you enter.
  • Documents: Veterinary records, bills, and other documents you scan or upload.
  • Payment Information: Subscription and billing details processed through Apple's App Store (we do not directly store payment card information).
  • Communications: Messages you send to our support team.

Information Collected Automatically

  • Location Data: With your permission, we collect your approximate location to provide local weather alerts, air quality information, tick risk warnings, and nearby veterinary clinic information.
  • Device Information: Device type, operating system, and app version.
  • Usage Data: How you interact with the App, including features used and time spent (only if you opt in to analytics).

3. How We Use Your Information

  • Provide and maintain the App's features and services
  • Store and organize your pet's health records
  • Generate AI-powered health insights and care recommendations
  • Send reminders for vaccinations, medications, and checkups
  • Provide location-based services (weather alerts, nearby vets)
  • Process your subscription
  • Respond to your support requests
  • Improve and optimize the App (with your consent)

4. Data Sharing

We do not sell your personal data to third parties. We may share information with:

  • Service Providers: Third-party services that help us operate the App (e.g., cloud hosting, analytics). These providers are bound by contractual obligations to protect your data.
  • Shared Access Users: If you invite family members or caregivers to access your pet's profile, they will see the pet data you share.
  • Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • AES-256 encryption for data at rest
  • TLS encryption for data in transit
  • Secure authentication via Apple Sign-In and Google Sign-In
  • Regular security audits

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time through the App's Account Settings or by contacting us at privacy@vetprocompletehealth.com.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request a copy of your data (data export)
  • Correct inaccurate data
  • Delete your account and data
  • Opt out of analytics
  • Withdraw consent for location services

8. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. Third-Party Services

The App may use the following third-party services:

  • Supabase (database and authentication)
  • Apple App Store (subscriptions)
  • RevenueCat (subscription management)
  • OpenAI (AI-powered features)

Each service has its own privacy policy governing the use of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

South Drake Holdings LLC
United States